St Mary’s Urgent Care Centre (UCC), run by private healthcare provider Vocare Limited in the Praed Street hospital, was rated inadequate in a Care Quality Commission (CQC) report published recently. We’ve been asking people about their experiences of the Urgent Care Centre. Please sign our petition to take the management contract away from the failing private contractor and return it to the NHS.
Here are some examples of what you told us:
Alexandra Pink said: “I took my husband to A&E recently and we got referred to the Urgent Care Centre … it was a complete disaster. I tried to complain but they weren’t interested. Something needs to be done as the company running it is clearly not providing the service they are paid to”
Jennifer Fee said: “My daughter was referred to the Urgent Care Centre by A&E … the doctor walked out of the room because my 2 yr old was crying and didn’t return. He told us in the waiting room that it was a soft tissue injury so we left. Five days later we took her to Royal Free where they confirmed she had a fracture”
Another resident said: “My daughter was sent home from the Urgent Care Centre with a groin to toe cast. Six days later, we returned as she was in terrible pain. There was a horrible suppurating wound under the cast for which she needed 2 days of intravenous antibiotics and we were told she might need surgery. And then we found out that her leg was not fractured after all so it was an incorrect diagnosis and the cast had exacerbated the infection!”
You can read about the failing Urgent Care Centre in this article from the Ham & High: