Labour's plan to stop CityWest Homes and local Housing Associations failing residents

Residents are angry with the very poor performance of CityWest Homes, the organisation that manages the homes of council tenants and leaseholders on behalf of Westminster Council. Service standards have clearly deteriorated after Conservative council cuts to the housing management budget, the closure of local estate offices and the bungled introduction of a new call centre and repairs contract.

A Labour Council would immediately put CityWest on notice so that if its performance does not rapidly improve it will be stopped from managing the council’s properties. Labour Councillors have put down a motion at full Council on Wednesday 7th March that sets out the need for reform and our plans for change if we were elected to run the council on May 3rd.

Labour’s Five Point Plan for CityWest Homes

  • From day one, Labour will take action to end the repairs crisis and improve the way CityWest treats residents. If it doesn’t urgently improve Labour will scrap it.
  • We will re-establish local estate offices.
  • We will urgently look at further ways to improve the failing call centre system.
  • We will give residents a greater say over how their homes are managed.
  • We will introduce a new leaseholders’ charter to improve support to resident leaseholders and look to limit huge major works bills.

Action on failing Housing Associations
Many local residents believe some of the major housing associations such as Genesis, Network Housing and Peabody operating in Westminster have been performing poorly by selling off properties, increasing rents and failing their residents on repairs. If Labour wins the Council in May we will set up a ‘preferred providers panel’ that will ensure only those housing associations which treat residents fairly are able to benefit from new development opportunities in Westminster. We will support housing association tenants by backing further action from environmental health teams to ensure homes are kept to a decent standard.

Through Council lobbying and Labour’s proposed Housing Commission we will push for national reforms of a housing association sector that often doesn’t seem to care for its residents.