Even more ‘Nightmare Stories from City West Homes – another 20 more stories and only a change of control at Westminster Council will make a difference

When we launched our first set of 20 ‘Nightmare Stories from City West Homes’ in January 2018 we thought that this would spur Conservative Councillors and City West staff in to action. But all we heard was first, a denial that there was a problem and then, ‘warm words’ that action would be taken.

Two months later, in March 2018, we published 25 more ‘Nightmare Stories from City West Homes, in the hope that Westminster Conservatives would sit up and notice the chaos around them. This time they blamed tenants and leaseholders for exaggerating the problems and blamed Labour Councillors for ‘making them up”.

But, the situation had not improved. So, a month later in April 2018, we launched a further 25 ‘Nightmare Stories from City West Homes’ to give a voice to many of CWH’s 22,000 tenants and leaseholders who are simply fed up with the incompetence, lack of care and ineffectiveness of City West Homes.

Now, a few days before the Council elections, we have published our latest batch of ‘Even More Nightmare Stories’. Predictably, the stories all echo those we have already published – unanswered calls, failure to respond to emails, promised repairs not completed, botched repairs, complaints about unbelievably sky-high major works bills and more.

Only a change in control of the Council will make the necessary difference.

We will immediately put CityWest on notice that if its performance does not rapidly improve it will be stopped from managing the council’s properties. We have set out our plans for change if we are elected to run the council on May 3rd.

Labour’s Five Point Plan for CityWest Homes

  • From day one, Labour will take action to end the repairs crisis and improve the way CityWest treats residents. If it doesn’t urgently improve Labour will scrap it.
  • We will re-establish local estate offices.
  • We will urgently look at further ways to improve the failing call centre system.
  • We will give residents a greater say over how their homes are managed.
  • We will introduce a new leaseholders’ charter to improve support to resident leaseholders and look to limit huge major works bills

You can read the report here